Bell <3′s customers afterall? Maybe? Hopefully?
February 27th, 2009Still following the #belltwit drama, and according to the CBC (as of about 7pm), it looks like Bell is actually stepping down from it’s position of “Twitter SMS Messages are Premium messages and therefore requiring a cost of 15 cents per sent/received message” despite the claims on Twitter’s blog that states:
“Twitter and Bell have agreed that Bell customers on the company’s text messaging bundles will be able to receive unlimited incoming Twitter SMS messages at no extra charge.”
Looks like the good guys (being us) win? All that remains to be seen exactly whether or not these claims hold true. ..
I got my monthly reminder from Bell that my bill was ready to view online from February, and upon checking it, I noticed that there were indeed NO extra charges for any SMS’s to/from Twitter since the service was re-enabled on the 20th. The SMS events show up on my bill as “Short Code Programs” with a big fat zero beside it for charges. Even when Twitter was inactive from November until this past week Canada, I was able to send updates to 21212 with NO extra charges from Bell at all. And of course, prior to November when Twitter had full functionality in Canada, all incoming/outgoing tweets were always billed as “Short Code Programs” with NO extra charge outside of my regular text message bundle.
When I checked my “unbilled usage” for this month, I noticed that there were around 38 or so “Short Code Programs” which were obviously Twitter related,and wanted to find out if there were any extra charges associated with them outside of my unlimited text package. So I called Bell Mobility’s customer service at 3:30 today and spoke with a CS representative, who was absolutely clueless on the Twitter/Bell sms fiasco (although, I was not really surprised) and after a short hold confirmed that YES there were indeed charges associated with them, when I asked “How Much?” She said there were just over $5 worth and sure enough, 38 * .15 = $5.70. I was being charged for both incoming and outgoing SMS’s to Twitter. So after trying to explain to her this service was supposed to be free (as per what Twitter said their agreement with Bell was), and that they had always been in the past (explaining I had never been charged before) she said:
“This company (Twitter) is charging us, so we’re charging you what they’re charging us – We have no control over it. You’ll have to contact Twitter about the charges”.
Well, it was at that point I said “this is going nowhere” and hung up. So, with pending charges on my account for next month (of which I’ll fight later – if it comes to that) I’m optimistic that differences were indeed worked out between what Bell thought was going to happen and what Twitter told us was going to happen… But that will remain to be seen on my next bill, I guess I’ll have to play the waiting game until next month. *sigh*






